HSD Customer Support

HSD Support

Here When You Need Us.

From aircraft setup and troubleshooting to parts, manuals, orders and warranty questions, HSD Support is here to help you get back to what matters most — flying.

Start Here

Chat With Aero

Aero is HSD's virtual pilot support assistant. Get immediate help with setup, troubleshooting, product questions, manuals, parts and common issues.

Ask Aero

Human Support

Submit a Request

Need help from the HSD team? Submit a request for technical assistance, order support, warranty review or another issue requiring personal attention.

Submit a Request

HSD Virtual Support

Meet Aero

Tell Aero what you're flying, what equipment you're using and what you need help with. The more information you provide, the better he can assist you.

Aero is ready on mobile.

Use the Aero chat control that appears on this page to start a mobile-optimized conversation with HSD Pilot Support.

Prefer a full-screen chat? Open Aero full screen

HSD Pilot Support

How Can We Help?

Aero can help answer many common HSD questions immediately.

Aircraft Setup Assembly, CG, controls, radio setup, batteries and first-flight questions.

Troubleshooting Motors, ESCs, servos, retracts, electronics and flight-system issues.

Parts & Manuals Find replacement parts, manuals, documentation and product information.

Orders & Shipping Order questions, delivery information and general customer service.

Warranty Warranty guidance, required information and support-request preparation.

EDF & Turbine Product-specific support for HSD EDF and turbine-powered aircraft.

HSD Flight & Jr. Setup and support for HSD Flight and HSD Jr. aircraft.

Product Questions Aircraft selection, configurations, compatibility and equipment questions.

HSD Customer Service

Submit a Support Request

If Aero wasn't able to resolve your issue, send the HSD Support team the details below. Include as much information as possible so we can help you efficiently.

Submitting photos or video? Clear photos of the aircraft, electronics, damaged components, packaging or other relevant details can significantly speed up technical and warranty reviews.

HSD Support — Here When You Need It.

Our goal is to keep HSD pilots flying with knowledgeable support, useful resources and real help when an issue requires personal attention.