1. 30-Day Convenience Return Period

Eligible merchandise purchased directly from FlyHSD.com may be submitted for a convenience return within thirty (30) calendar days after delivery.

The return request must be submitted to HSD within the 30-day period and receive an approved Return Merchandise Authorization ("RMA") before the merchandise is shipped back.

Merchandise returned without authorization may be refused, delayed, or returned to the customer at the customer's expense.

2. Condition Required for a Convenience Return

To qualify for a standard convenience return, merchandise must remain in condition that HSD can reasonably resell as new.

Unless HSD approves an exception in writing, eligible merchandise must be:

• New
• Unused
• Unflown
• Unassembled
• Unmodified
• Unpainted
• Complete
• Free from handling damage or wear
• In the complete original packaging
• Returned with all included accessories, manuals, hardware and components

3. Opening the Package & Removing the Product

Opening the outer shipping carton to inspect a delivery does not automatically eliminate return eligibility.

However, many HSD aircraft and components are packaged in fitted foam, protective bags, wraps, restraints and other packaging designed to preserve the factory-new condition of the product.

Customers should inspect the shipment for visible shipping damage before removing the product from its protective packaging whenever practical.

If removal is reasonably necessary to document suspected shipping damage, customers should stop handling the product once the damage is identified, photograph the condition, retain all packaging, and contact HSD Support.

Shipping damage is governed by the HSD Shipping & Delivery Policy .

4. Aircraft Removed, Assembled or Flown

Aircraft are not eligible for a convenience return after they have been removed from their fitted product packaging and entered customer use or handling.

Convenience-return eligibility ends if an aircraft has been:

• Assembled
• Glued
• Painted
• Modified
• Had Velcro or adhesive applied
• Had wiring modified
• Had components installed or removed
• Had packaging restraints or factory securing methods materially altered
• Powered or operated in a manner demonstrating customer use
• Taxied
• Flown
• Damaged through handling or operation

5. Restocking Fee

Approved convenience returns are generally subject to a 10% restocking fee.

The restocking fee helps offset the costs associated with:

• Return administration
• Inbound receiving
• Inspection
• Inventory processing
• Repackaging when necessary
• Condition verification
• Reduced resale value where applicable

HSD may waive or reduce a restocking fee when appropriate, including circumstances involving an HSD fulfillment error.

6. Return Shipping Costs

For a customer-requested convenience return, the customer is responsible for the actual cost of returning the merchandise to HSD.

The customer is responsible for safely packaging the merchandise and selecting an appropriate shipping method unless HSD provides specific return instructions.

HSD strongly recommends tracking and adequate shipping protection for high-value return merchandise.

HSD is not responsible for merchandise lost or damaged while being returned by a customer using a customer-selected carrier, except where applicable law requires otherwise.

7. Original Shipping Charges

Original outbound shipping charges are nonrefundable on customer-requested convenience returns.

This may include:

• Transportation charges
• Oversized-package charges
• Residential or remote-area surcharges
• Signature charges
• Shipping-protection costs
• Freight charges
• Other carrier-assessed charges

Original shipping charges may be refunded when HSD caused the return, when HSD specifically authorizes reimbursement, or when required by applicable law.

8. Order Cancellations Before Shipment

HSD does not charge a standard cancellation or restocking fee merely because a customer requests cancellation before shipment.

Cancellation requests are not guaranteed.

If HSD can successfully stop the order before it enters completed shipment or an irreversible fulfillment process, the order will generally be cancelled and eligible amounts refunded.

Once an order has been tendered to a carrier or can no longer reasonably be stopped, the customer may need to receive the order and follow the normal return process.

Special-order or custom products are subject to the separate provisions below.

9. Refused Deliveries

Refusing delivery without prior HSD authorization does not automatically constitute an approved cancellation, return or refund.

An unauthorized refusal is generally treated as a customer-requested return.

The customer may be responsible for:

• Original outbound shipping charges
• Actual return shipping charges
• Carrier return fees
• Storage or handling fees
• Applicable 10% restocking fee

10. Electronics, Parts & Accessories

New parts, electronics and accessories may qualify for a convenience return when they remain unused and in new, returnable condition.

Electronics or components are generally not eligible for a convenience return after they have been:

• Installed
• Powered
• Soldered
• Programmed for use
• Modified
• Had connectors changed
• Mounted
• Otherwise placed into service

HSD understands that honest ordering mistakes can occur, such as purchasing the wrong size or incompatible component.

HSD may consider an exception for an opened but genuinely unused part or accessory on a case-by-case basis. Such exceptions are discretionary and should not be assumed until approved in writing through the RMA process.

11. LiPo Batteries

Lithium polymer batteries are not eligible for ordinary convenience returns.

This restriction applies because lithium batteries are regulated transportation items and their condition, storage history, charging history and handling cannot always be verified after delivery.

A battery that was shipped in error by HSD, damaged during shipping, or believed to contain a manufacturing defect should be reported to HSD Support.

Verified manufacturing defects are governed by the HSD Limited Warranty Policy.

12. Special Orders, Custom Products & Deposits

HSD may from time to time offer special-order, factory-order, customized, specially configured, made-to-order, reserved, limited-production or similar products.

Where disclosed before purchase, these products may be noncancelable and nonreturnable once the applicable special-order process begins.

Product-specific terms disclosed on the applicable product page, quotation, invoice, deposit agreement or order documentation will control when they differ from the standard convenience-return rules.

13. Open-Box, Used, Demo, Damaged-Box & Final-Sale Products

Products specifically identified at the time of purchase as:

• Open Box
• Used
• Preowned
• Demonstration
• Refurbished
• Damaged Box
• Clearance As-Is
• Final Sale

may have different warranty, return, cosmetic-condition, completeness or refund terms.

Unless the product listing expressly states otherwise, merchandise specifically identified as As-Is or Final Sale is not eligible for a convenience return.

Any product-specific limitations disclosed at the time of purchase form part of that transaction.

14. Wrong Item Shipped by HSD

If HSD ships an item different from what the customer ordered, contact HSD Support before using or installing the merchandise.

HSD will provide return instructions and, where return is required, HSD will be responsible for the standard return shipping cost.

HSD will correct the fulfillment error through replacement, refund, store credit, or another appropriate resolution at no additional shipping cost to the customer.

Standard restocking fees do not apply to verified HSD fulfillment errors.

15. Missing Items or Components

A missing item or component from a shipment is not treated as a convenience return.

Customers should contact HSD Support and provide the order number, product information and any requested photographs or documentation.

After review, HSD may:

• Ship the missing item
• Supply a replacement component
• Issue an appropriate refund or credit
• Provide another reasonable resolution

16. Exchanges

For inventory, accounting and transaction accuracy, HSD generally processes approved convenience returns as a refund and treats the desired replacement product as a new order.

This helps ensure current inventory, pricing, shipping charges and payment information are accurately reflected.

HSD may arrange a direct exchange when operationally practical, but direct exchanges are not guaranteed.

17. Return Merchandise Authorization (RMA)

All merchandise returns require an approved Return Merchandise Authorization (RMA).

Customers should not send merchandise to an HSD warehouse, office, dealer or other address without authorization.

The RMA process allows HSD to:

• Confirm return eligibility
• Identify the merchandise
• Provide the correct return location
• Provide packaging or shipping instructions when applicable
• Associate the shipment with the correct customer and order
• Track inspection and refund status

An RMA does not constitute final approval of a refund. Final eligibility is determined after HSD receives and inspects the merchandise.

18. Return Inspection

Returned merchandise is inspected before a final refund is approved.

HSD generally allows one (1) to five (5) business days after receipt of a return for inspection and processing.

HSD may evaluate:

• Product condition
• Packaging condition
• Signs of handling or use
• Assembly or modification
• Missing hardware or components
• Damage
• Serial numbers where applicable
• Whether returned contents match the authorized return

HSD reserves the right to reduce or deny a convenience-return refund when the returned merchandise materially differs from the condition represented during the RMA request or fails to satisfy the eligibility requirements of this policy.

19. Refund Method & Timing

Approved refunds will generally be issued to the original payment method whenever reasonably practical.

HSD may offer store credit as an option where appropriate.

After return inspection and approval, HSD will generally initiate the applicable refund within five (5) to ten (10) business days.

Banks, credit-card issuers and payment providers may require additional time before the refund appears in the customer's account.

The refund amount may be reduced by applicable:

• Restocking fees
• Nonrefundable original shipping charges
• Return shipping charges owed to HSD
• Carrier charges
• Missing-component charges
• Other amounts properly chargeable under this policy

20. Warehouse & Local Pickup Orders

Customers should not arrive for local or warehouse pickup until HSD confirms that the order is ready.

Pickup orders should be collected within fifteen (15) business days after HSD provides notice that the order is ready.

If an order is not collected within that period and the customer has not made alternate arrangements with HSD, the order may be treated as abandoned and cancelled.

Because an abandoned pickup order has already been processed, allocated, prepared and held for the customer, HSD may apply an applicable 10% restocking fee and deduct any other nonrecoverable costs properly associated with the order before issuing the remaining refund.

21. International Returns

Where international sales are available, customers requesting a convenience return are generally responsible for all costs associated with returning the merchandise to HSD.

This may include:

• International return freight
• Shipping protection
• Duties
• Taxes
• Brokerage charges
• Customs fees
• Other import or export-related charges

HSD is not responsible for refunding duties or taxes paid directly to a foreign government or third party unless required by law.

Warranty claims, shipping errors and transportation damage involving international shipments may be handled separately based on the circumstances and available shipping options.

22. Price Adjustments

If FlyHSD.com reduces the advertised price of an eligible new product shortly after purchase, the customer may request a price adjustment within seven (7) calendar days of the original purchase date.

To qualify:

• The request must involve the same exact product or SKU
• The lower price must be offered directly by FlyHSD.com
• The product must remain available at the lower price
• The original purchase must otherwise qualify for adjustment

Price adjustments generally do not apply to:

• Clearance merchandise
• Open-box merchandise
• Used or demonstration merchandise
• Final-sale products
• Flash sales
• Limited-quantity promotions
• Black Friday or Cyber Monday promotions
• Bundle pricing
• Coupon-specific promotions
• Loyalty or individualized offers
• Dealer pricing
• Pricing errors

Approved adjustments will generally be issued to the original payment method when practical or as store credit when agreed between HSD and the customer.

23. Warranty Claims Are Not Convenience Returns

A product that has been removed from packaging, assembled, installed or flown may no longer qualify for a convenience return, but it may still be eligible for warranty coverage if a qualifying manufacturing defect exists.

Warranty eligibility, warranty periods, exclusions and remedies are governed by the HSD North America Limited Warranty Policy.

24. Shipping Damage Is Not a Convenience Return

Merchandise damaged while in carrier possession is handled under the HSD North America Shipping & Delivery Policy rather than the ordinary convenience-return process.

Customers should retain all packaging and contact HSD promptly when shipping damage is suspected.

25. Exceptions & Goodwill Review

No written return policy can anticipate every reasonable customer situation.

HSD may, at its discretion, review exceptional circumstances and approve a return, exchange, fee reduction, store credit or other accommodation that would not otherwise be required by this policy.

26. Fraudulent or Abusive Returns

HSD reserves the right to deny a return or take other appropriate action where permitted by law if a return request involves:

• Materially false information
• Product substitution
• Serial-number manipulation
• Missing merchandise intentionally concealed from HSD
• Intentional product damage
• Fraudulent payment activity
• Repeated abuse of return privileges
• Other attempts to improperly obtain a refund or credit

27. Applicable Legal Rights

This policy is intended to establish HSD North America's standard commercial return and refund practices.

Nothing in this policy is intended to eliminate or limit consumer rights or remedies that cannot legally be waived under applicable federal, state or local law.

28. Changes to This Policy

HSD North America may update this Returns & Refunds Policy from time to time to reflect changes in products, fulfillment practices, carrier requirements, business operations or applicable law.

The effective date displayed at the top of this page identifies the current version.

Unless otherwise required by applicable law, the policy applicable to a purchase will generally be the policy in effect when the order was placed.

29. Start a Return

To request a return, cancellation, exchange review or RMA, contact HSD North America Support.

Please have your order number and product information available.

FlyHSD.com/hsd-support